terms and conditions

Terms & Conditions

When you use our website, it means you agree to the terms and conditions of this website. creativeboxes.co.uk trading under “ Creative Boxes LTD” maintains the right to change the terms and conditions at any time without prior notice. It is suggested that you read this page more than often. Creativeboxes.co.uk is the owner of the materials that are used in the printed packaging & on this website. We do not sell the raw material used to manufacture products also we have the right to give away free samples or 3D samples of your products or use them to show our designs and the level of expertise available.


When you use our website, you have to understand and accept that all the material used on our website which includes the content, representations, photos, software, graphics, maps, and all the material used come under the section of “Our Website Contents” and this comes under the ownership of creativeboxes.co.uk. You cannot use, duplicate, alter or republish without our written permission.


You alone will be held liable for any type of material that you upload post or send on our website. You agree that any material that you send, upload, transfer or present on our website or broadcast through our website is used in consolidation with the Our Website Content will prohibit any content, picture, design or trademark, or any other copyrighted material of the third party unless you have taken permission from the owners for the use of the material. Moreover, you also agree that you shall not send or upload or distribute or share any content through our website that is indecent, unlawful, or that breaches the intellectual property rights or any other rights of the creativeboxes.co.uk or any other third party.

The creativeboxes.co.uk does not have control over the contents posted by the users and the customers of the website. Moreover, we also do not assure legitimacy, accuracy, and the quality of the content. Creativeboxes.co.uk will not be held responsible for any content that you find unacceptable, profane, or oppressive.

Creative Boxes has the privilege to expel any material that is vulgar, injurious, or generally unlawful yet it’s not their obligation to remove such material which disregards terms and conditions or which is considered unacceptable. The organization has all the right to update the content of the site as often as they like or may uncover it if required (a) comply with legal process; (b)impose the terms of service; (c) answers the claims that the web content violates the outsiders right; or (d) safeguards the rights, wealth or wellbeing of our site and its clients.

To enjoy our services and products, it is your essential obligation to give the site the right information. Our site is intended for the utilization of people and no other mechanized means. Any abuse of our website which disregards the terms and conditions of Creative Boxes will be viewed as illicit and legal action will be taken to prosecute the fraudulent users.

By utilizing our site, you assert that you have all the fundamental consent, right, and control to submit the orders and you approve Creative boxes to create the items for your benefit. By utilizing our web page and by submitting your orders on our site you concur and warrant that you are of adequate lawful age to make restricting lawful commitments during your experience of using our website.

You are exclusively in charge of securing your password and controlling access to your registered account. You concur that you will be responsible and obligated for all requests and orders put or other activities that are done through your registered account. When you, or somebody to whom you have given permission to use your account, submits orders with your password, you concede us the unhindered royalty-free and non-exclusive permit to utilize, recreate, sub-license, change, adjust, distribute, show, and make derivative works from the substance on the site and on the printed product for storing blueprints or handling print orders.

Access to specific segments of our site obliges clients to enlist their e-mails and names along with the creation of a secret password for future access to the password secured region of our website. We have the right to demand more individual and business data if required. You are alone and are exclusively in charge of ensuring the privacy of your password and may not unveil it to any other individual. If an unapproved user gains access to the password-protected territory of the site because of you, you concur that you should be subject to any such unauthorized use.

Your utilization of our site constitutes consent to gathering and utilization of your data as depicted in creative boxes “Protection Policy”. You concur that you have perused and understood our Privacy Policy, and your personal and business data will be gathered and utilized as portrayed in our Privacy Policy.


You concur to guard, reimburse and hold innocuous creative boxes including its individuals, executives, workers, delegates, merchants, providers, members, and subcontractors from and against any claims and harms if a claim or attest is made against the organization in light of the alleged wrongful actions of the clients or un-proven printing performed of the items by the organization and asked for by the clients.

  • Disregards any legitimate assurance of any individual.
  • Includes occasions that are noxious, damaging, or foul.
  • Are the aftereffects of unapproved access to any password-protected territory of our site.
  • You should repay and hold us safe from any misfortune, damage, destruction, or vandalism which emerges as a result of any claim,

  • Shield the organization against any claims.
  • Tip any verdict award.
  • Paying us for any legal charges and costs which are involved
  • The Company won’t be responsible for any mischance, demise, dangerous occasion, harm or hold up of any kind of its specialists, representatives, showcasing staff, media individuals and pertinent experts which are brought on by either the use of our site through the data received or if any party was prescribed of such a probability of harms.On no occasion might our aggregate risk to you for all harms, misfortunes, and reasons for activity including but not restricted to carelessness, emerging from this agreement or your utilization of our site surpass the sum paid by you to create boxes for the request or demand.


    We charge for our products in Pound Sterling on our site. Likewise, payment will be received in the same manner. The organization begins dealing with your submitted orders once they have received the total amount of money you owe them which includes taxes, shipping charges, etc. through some authentic payment source.

    To place your orders, you have to send us the final form of the ordered product or services either electronically, or by post. Once you finalize your orders with us, it is sent to the printing department for printing purposes. But, once the orders get into the printing phase no changes will be made concerning anything. However, there is a 24-hours window for you to cancel your order after final approval. The cancellation charges are £25 and 10% will be deducted from the full payment of your order. The longer you take to cancel your order the more will be the charges. It will cost you 50 % of your total payment if you cancel the order after 24 hours. This cost will cover the wasted time and resources that were utilized by the company in making your order. However, cancellation after 48 hours is not a given.


    Creative boxes provide free design support with confirmed orders. In case cancelling the order after getting the design you will be charged £80 a standard cost for designs services. We do not offer any reimbursements or credits for any orders of design services. Any design order once placed will be final.


    Creative boxes working under the umbrella of Creative Boxes LTD Registered in England and Wales. We charge standard taxes as per the local state by the government. However, if you are tax exempt, please provide your tax exemption certificate at the time of order placement.


    Our team of professionals produces a hard or electronic copy of all the artwork and files submitted by the website users as proof. We require you to submit your artwork and files in CMYK format with at least three hundred dots per inch resolution in the final size. If you do not fulfil this requirement we will not be accountable for printing as distorted, vague, pixilated and changes in colours appear in the process of converting your files to CMYK format.

    You alone are exclusively in charge of the accuracy and correctness of your artwork and files. The alignment and orientation of the pages of your submitted files are also your responsibility. We in no way are liable for any harm, loss, or destruction of your artwork/files submissions. But, we will take all the precautions we can to prevent the loss of your artwork and files. You concur that you are the proprietor of all the substance that you upload on our website or you have taken the necessary steps to acquire the lawful use of any content uploaded to our site. We also reserve the right to reject any order which we consider to be illicit in its nature or a violation of the rights of a third party. You warrant complete legal responsibility for all the material that will be printed and processed on your behalf and with your guidelines. We can refuse any order without prior notification or declaring reasons. Please see to it that you do not upload any harmful, obscene, offensive, or profane material for printing of the custom boxes.


    For any services or printing products, you order you will need to approve proof either via electronic file or with a hard copy. Unless you provide this approval of proof your order will not be sent to the printing press. So, it is your obligation to login in with your registered account and checks on the proof we require. We will not be held accountable for any delays that occur due to the non-approval of the proof by our customers or users of this website. The turnaround time that we have mentioned on our website will only start after you have submitted the approval of proof along with the payment.

    We request you to carefully and thoroughly review your proof before approval. You will have to check it with the original file for possible errors in duplication, spacing, structure, punctuation, bleeds, size, crops, and the final content. Make sure that your electronic proof does not display any issues in transparency, overprinting, or changes in colour from the conversion of the file to CMYK. The appearance of the printed colours may get affected by the lamination or UV Coating. We in no way will be accountable for the final colour appearance of the laminated product(s).


    Misspelling and Grammar, Damaged Fonts, Graphics, Bleeds, Punctuation, Wrong, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Cracks on Folds Overprint. So, please make sure everything detail in the final design is according to your requirements including box size/sizes.


    The colour to be printed is produced from the submitted artwork file but it cannot be exactly like that colour due to the built-in limitations of the printing processes as well as adjoining picture ink needs, the colour accuracy cannot be guaranteed. When you place an order you agree to this drawback of the system. The employees are advised to try their best to provide the closest colour but the company is not liable for colour changes between expected and printed work. There will be no reprinting done for such colour alterations which are there due to the system limitations. Creative Boxes won’t be responsible for the matching colour, ink, and density on the printed products which you approved. However, the company guarantees colour precision and matching if you order hard proof from the company. It is to be informed that hard copy proof will cost you more otherwise.


    We usually deliver the exact number of products orders and a small surplus without charging our customers for additional money. In the case of an under-run- your bill will surmount the quantity you received. The most accepted trade practice is delivering 5% of the quantity that was ordered, in addition, or subtraction and that is what we follow.


    We usually deliver the exact number of products orders and a small surplus without charging our customers for additional money. In the case of an under-run- your bill will surmount the quantity you received. The most accepted trade practice is delivering 5% of the quantity that was ordered, in addition, or subtraction and that is what we follow.

    Getting the orders printed and delivered in time is our main concern. However, Creative boxes will not be responsible for any kind of harm or consequence faced as a result of a delay in delivery or shipment. You agree to not hold Creative boxes accountable for the delays that might occur in shipment due to bad conditions beyond our control. In the event of delays due to the shipping company, bad weather conditions, customs issues failure of equipment during the printing process or technical issues, expedited charges will be given back. Note that the orders will not be cancelled because of delays in the printing process.

    You concur to pay all the charges and costs on goods that are shipped to their particular whereabouts. It is the responsibility of the customer to make the necessary arrangements for customs clearance for the shipments that are not delivered in the United Kingdom & Wales.


    Please note that the paper/card stock used for printing our products is not food grade. any such requirement should be communicated in writing immediately. If you’ve any specific food grade requirements with regards to paper stock, please let us know before placing this order.


    If you discover any problems in the printing of your item or the item is not printed according to your confirmed specifications, you have to notify the organization within 3 working days after receiving your order. If there should be an occurrence of the flawed printing or unrequested printing, we reproduce your original order but do not offer refunds or credits. Deformity checking is done by the administrative team. The clients need to send the defective item’s photographs and physically received orders to the organization utilizing their money within 7 business days to obtain the reprinted products. Also, accelerated orders have charges that have no refunds. If we verify that our production team made an error, we will 100% re-print the complete order.


    Creative Boxes holds a right to change and alter any part of our website along with the terms and conditions whenever needed without prior notice. The changes made to any section of our website including the terms and conditions will be effective immediately. Your continuous utilization of our site after the changes will mean that you agree with whatever changes.


    Please contact us via email at info@creativeboxes.co.uk or by calling +44 20 3399 9331.